Offerings > Nation-wide Field Service

Burglar / Fire Alarm and Access Control Equipment & Monitoring Services

Video Equipment & Monitoring Services

Nation-wide Field Service

EAS Equipment and Services

At Certicom, field service is the foundation of our relationship with our customers.

Other security companies regard field service as an inconvenient necessity and their performance often reflects it.

We understand that responsiveness, reliability, consistency, and communication are every bit as important as the hourly cost of service. So we make a clear field service commitment to each customer and then put our money where our mouth is. If you are ready to commit to us, we will make a performance commitment to you that we back up with financial penalties.

Nation-Wide Capabilities
Certicom offers service for all non-proprietary burglar alarm, fire alarm, CCTV and access control systems nation-wide, including Alaska, Hawaii, and Puerto Rico. We will provide national or region-specific pricing for service work based on Emergency, Next Business Day and Second Business Day response.

Let Us Service Your Equipment
Certicom will take over the service responsibility for sites even if the equipment was supplied and is monitored under a contract with another company. We would like to show you the difference that our commitment to service can make. Once you experience it, we know that when the time comes, you will give us a chance to be your security company. In the mean time, we will get started with a low risk pilot program so that you can witness firsthand how we can perform for you.

Better Service Through Technology
Certicom has a strong technology development program. In fact, we spend a higher percentage of our revenue on creating new technology than our competitors do. We develop business-enhancing applications that improve business practices and reduce costs like our revolutionary Web-portal. It includes advanced tools to make it easy for customers' operations and loss prevention field staff to work with Certicom's service team. The service tracking system enables Web-based initiation of service tickets, confirmation of receipt by Certicom of those tickets, and automated notification each time Certicom advances the work on each ticket. We will even work with you to adapt our field service portal to suit the particular needs or structure of your field organization.