Case Studies

What Customers Say About Certicom

Ralph Perez
Director, Loss Prevention & Security
Sony Electronics, Inc.
U.S. Retail Operations
Owner / Operator of over 60 stores nationwide

"Certicom approached me in late 2005. I had been using a large national provider of burglar alarm services in all of my stores, but had experienced significant difficulties in coordination, particularly when opening new stores. I started by providing Certicom an opportunity to handle burglar alarm systems in my new stores and CCTV maintenance calls. Certicom’s project management capabilities eliminated my problems. As a result, in 2006, I converted all of my burglar alarm monitoring over to Certicom, as well as all CCTV service calls. Their sales and support people have smoothed this transition process. Certicom’s Web-management portal has simplified the daily administration associated with my security services -- passcodes, emergency contacts, service dispatch and the like. I am now considering making similar moves with our CCTV installations and electronic article surveillance systems as well."

Ron Race
Vice President, Loss Prevention
Urban Brands, Inc.
Owner / Operator of Marianne and Ashley Stewart brands

"I first began using Certicom in late 2005, primarily for burglar alarm service at new locations. I had not previously been familiar with Certicom so I took care early on to ensure that the company could handle our business. Certicom impressed me with their professionalism as well as the responsiveness of their sales and support staff. We have thrown new work at them on short notice in Puerto Rico and other destinations around the country and they have taken the necessary steps to get the work done. We have expanded our use of their field service capabilities and their Web-based management tools support our business needs well. And the fact that they now sell and support electronic article surveillance (EAS) products and service simplifies my life and gives me options I have previously not had."

Reggie Orchid
Chief Operating Officer
Jason’s Delis, Inc.
Owner / Operator of 92 deli restaurants in 10 states

"We selected Certicom from among several CCTV providers in early 2006 based on a combination of product, competitive pricing and professionalism. After piloting three units in February, we began the roll out of systems to 11 stores in March, 34 stores in April, and 44 stores in May. Certicom’s team worked closely with ours to pre-approve standard configurations for our 5 store layouts, to produce a plan that met our need for speed and minimum interruption of daily operations, and to secure agreement on approval and communication procedures that fit our specific corporate structure and culture. Overall, the program ran smoothly, on plan and on budget, and Certicom’s national team has been supportive and professional. We have been so pleased that we have converted our burglar alarm service to Certicom as well and are rolling this program out to our independent franchisee partners"

Brian Ashton
President & CEO
Precision Time, Inc
Owner / Operator of 50 watch sales and repair stores and kiosks in 12 states

"Certicom approached us with a proposal for a unique system combining cameras, microphones and in-store sensors to remotely monitor our in-store operating performance. We chose an initial pilot site and cooperated to customize a configuration that fit the layout of our kiosks. We agreed to target employee and store appearance, courtesy, following procedures, effectiveness of promotions, and suggestive selling as key performance criteria for our monitoring activities. After the first two months, our store experienced 48% year-over-year revenue growth, with significant improvement in staff attitude and behavior. We have approved an expansion of this pilot program to cover all locations managed by one regional manager and, if we experience even a portion of this improvement in performance, I plan to move forward with a system-wide deployment of this program."

Kevin Pollock
Chief Operating Office
Palo Alto, Inc.
Owner/Operator of 135 Taco Bell, Pizza Hut and KFC restaurants in 4 states

"Certicom converted our entire chain of restaurants from a large national security company over two years ago, saving us considerable money and improving our service. They worked with us to train our multi-region field operations team to use the Certicom Web portal so that each Above Store Leader can manage the passcodes, contact lists, and field service dispatch activities for his/her group of stores. This has allowed us to reduce the administration costs associated with security while improving our oversight of system usage by our employees. We have recently upgraded to Certicom’s new cost-effective automated "Supervised Open / Close" option for all of our sites."