About Certicom

Certicom Security is a supplier of electronic security, monitoring, and control solutions, to organizations that operate multiple locations.

Based in Dallas Texas, our service and installation infrastructure spans the US and is expanding into Canada.

Today our customers include some of the largest and most recognizable names among commercial, retail, restaurant, convenience store, and franchise operators.

Focused On Multiple Locations
Certicom Security’s mission is to fulfill the security and monitoring requirements of companies that operate multiple locations. Our only business interest is supplying superior solutions that fit this unique set of needs. Certicom is not a division of a large residential security company whose primary priorities must be residential sales and service. Our only priorities are our customers’ priorities, and because we are a specialist, we understand their security needs. That means that whether you operate throughout a region, the nation or internationally, Certicom will satisfy your needs like no other security company can.

Customized Solutions
Certicom’s standard offerings are electronic security products and services, specifically designed for companies operating large networks of locations. But, we don’t stop there. The nature of our customers sometimes demands solutions outside the range of our standard products. When these special requirements do arise, we assemble a Solutions Team at our corporate headquarters to customize a solution for our client. A typical Solutions Team includes:

Corporate Management

Project Management

System Designers

Software Development

Installation

Service

Data entry

Accounting and billing

Because the Certicom Solutions Team is headquarters-based, it has the tools and authority to respond quickly while acting as the client’s partner and developing proposals that address their specific needs. So, whether a customer’s requirements can be met with a standard application or need a customized solution, Certicom makes sure that it will be a perfect fit.

Non-Proprietary Hardware
Certicom will never try to lock you into relationship by using proprietary security hardware that only works with our systems. We use industry-standard, non-proprietary security hardware wherever possible. This security equipment is readily available from multiple sources and is compatible with most of our competitor’s monitoring services, in the unlikely event you choose to leave us. In addition, you get the benefit of the latest technology from leading manufacturers, with the best performance and pricing available. You can even select inexpensive imported equipment, if you want. And if you have a preference for a particular piece or brand of hardware, we will provide it to you. Of course Certicom tests and qualifies all the equipment we sell, to ensure that it will perform satisfactorily.

Centralized Installation & Service
Installation and service are strengths and priorities at Certicom. We see them as an essential part of what our customers depend on us to provide. Unlike our competitors , we never delegate installation and service to branch offices that are distracted by local priorities. We manage installation and service from a single point at our corporate headquarters, providing you with a carefully coordinated service program throughout your entire network of locations. You can count on us to be sensitive to communications and training issues while we get the job done, on time and on budget. In fact, we are so dedicated to service that, even if you didn’t buy your equipment from us and aren’t presently using our services, we are happy to provide our same high quality field service to you. Service is the Certicom way.

Nationwide Project Management
When you work with Certicom on a project, we appoint a project manager at our headquarters to coordinate every aspect of the program. The project manager is fully empowered to make decisions that support you and your specific needs and has full access to top management and the resources of the company. We never delegate project management to regional offices or allow your work to be lost in a bureaucracy whose priorities are in conflict with yours.

System Management Web-Portal
Certicom’s Web portal is not just another Website. It is a powerful tool that simplifies the management of our client's security, safety, and monitoring systems, wherever they are located. Customers can change passwords and contact lists, update user access, and review detailed reports. And we’re in the process of moving our Web-portal way beyond the realm of burglar alarm equipment management to allow our customers to interact with multiple types of video equipment, HVAC systems, people counters, and electronic article surveillance systems at their sites, without the need for multiple monitoring platforms. Additionally, when service is required, the portal’s service tracking system can initiate service tickets, confirm receipt of those tickets, and notify specific individuals each time Certicom advances work on any project.

Certicom even offers automated Supervised Open / Close solutions at a significantly lower cost than other companies, so that you can afford to use it at all of your locations.

Putting Technology to Work for You
Although we are committed to supplying non-proprietary equipment whenever possible, Certicom has a strong technology development program. In fact, we spend a higher percentage of our revenue on creating new technology than our competitors do. We focus on developing business-enhancing applications that solve fundamental problems for our multi-location customers. Whether it exists in the marketplace or we have to develop it, our customers can count on Certicom to deliver technology that improves their business practices and reduces costs.